Do you need a new or replacement card?

Here's what you can do if you're waiting on a new card or need a replacement card.

If you have had coverage in force and simply lost your supplemental plan cards, please contact us and we can get them re-issued

If you recently applied for insurance through MedicareSchool.com and haven’t received your supplemental plan cards yet, please be patient. This is likely due to one of three reasons:

  1. If you recently applied for insurance through MedicareSchool.com and haven’t received your supplemental plan cards yet, please be patient. Most insurance companies take anywhere from 7-21 days to mail out your cards. If you feel the need to check on the status or if you need your member ID # because you have a medical service that is waiting to be completed, please contact us and we are often able to look up and provide your member ID # to you if it has been generated by the insurance company.
  2. Often the insurance company will mail out your insurance cards in a separate envelope instead of including them in your larger packet/policy. Sometimes they are accidentally discarded because they look like junk mail. If you are afraid you did this - please contact us and we can get new cards issued and sent to you.
  3. If you have received your supplemental plan cards, but not your prescription drug plan cards this is likely due to you being past your 65th birthday when you applied for your prescription drug plan. If this is the case, your prescription drug plan cards generally do not arrive any earlier than 1 week prior to the month the prescription drug plan goes into effect. 

If you have any questions not addressed by this article, please contact us.