Do you need to replace cards or get new ones?

Here's what you need to know about replacing your cards or getting new ones.

Replacing cards: If you have had coverage in-force and simply lost your Advantage plan cards, please contact us and we can get them re-issued.

Getting cards for the first time: If you recently applied for insurance through and haven’t received your Advantage plan cards yet, please be patient. This is likely due to one of two reasons:

  1. Most insurance companies take anywhere from 7-14 days to mail out your cards. If you feel the need to check on the status or if you need your member ID # because you need to go to the doctor or have a medical procedure, please contact us and we are often able to look up and provide your member ID # to you if it has been generated by the insurance company.
  2. Often the insurance company will mail out your insurance cards in a separate envelope instead of including them in your larger packet/policy. Sometimes they are accidentally discarded because they look like junk mail. If you are afraid you did this - please contact us and we can get new cards issued and sent to you.

If you have any questions not addressed by this article, please contact us.