How do I find out the status of my Prescription Drug Plan Policy?

Here's what to expect if you've recently applied for an Rx Plan .

If you recently applied for insurance through and haven’t received your prescription drug plan cards yet, please be patient. This is likely due to one of three reasons:

  1. Most insurance companies take anywhere from 7-21 days to mail out your cards. If you feel the need to check on the status or if you need your member ID # because you need to pick up a medication, please contact us and we are often able to look up and provide your member ID # to you if it has been generated by the insurance company.
  2. If you are applying for a drug plan for the first time, AND you are older than 65 & 3 months, you will not receive your cards until 7-14 days before your Rx plan goes into effect, even if you applied much earlier than that. This is normal and is due to how Medicare processes applications when you are over 65 & 3 months. 
  3. Often the insurance company will mail out your insurance cards in a separate envelope instead of including them in your larger packet/policy. Sometimes they are accidentally discarded because they look like junk mail. If you are afraid you did this - please contact us and we can get new cards issued and sent to you.

If you have any questions not addressed by this article, please contact us.