How do I find out the status of my Supplemental Plan Policy?

Here's what to expect if you've recently applied for a Supplemental Plan .

If you recently applied for insurance through and are wondering what the status of your policies is, please understand that insurance companies take anywhere from 7-21 days to mail out your cards. If you have reason to check on the status or if you need your member ID # because you have a medical service that is waiting to be completed, please contact us and we are often able to look up and provide your member ID # to you if it has been generated by the insurance company.


Please note that often the insurance company will mail out your insurance cards in a separate envelope instead of including them in your larger packet/policy. Sometimes they are accidentally discarded because they look like junk mail. If you are afraid you have done this - please contact us and we can get new cards issued and sent to you.


If you have received your supplemental plan cards, but not your prescription drug plan cards this is likely due to you being 65 + years old when you applied for your prescription drug plan. If this is the case, your prescription drug plan cards generally will not arrive any earlier than 1 week prior to the month the prescription drug plan goes into effect.